Frequently Asked Questions

The final move out inspection is where you will turn over keys, and your inspector will take notes and photos on the property's condition.

Your move out inspection is the final inspection for your lease. This means that you will need to be completely moved out and will turn over all keys and garage remotes at the inspection. The house should be vacant, and all cleaning and repairs should be complete.

Your inspection will be scheduled when you come into the office to give a 30 Day Notice to Move Out. We schedule these on weekdays at 9am or 1pm.

We strongly recommend that you are present for the inspection, because your inspector will walk the property with you, taking notes and photos of the condition of the rental. The inspection can last up to 2 or 2 and a half hours, depending on the size of your house. 

At the inspection, your inspector won’t be figuring out what to charge you or what repairman needs to be hired, so don’t expect to know how much is taken from your security deposit, or that you’ll receive your security deposit then either. The inspector will take their notes back to the office and compare them to your move in inspection before calling any repairmen. 

You will need to have your carpet cleaning receipt ready and the fridge filter on the kitchen counter. If you hired a cleaning company, you will want to provide that receipt as well. You can also take any extra cleaning supplies that you didn’t finish and put them in a box to donate to the Waynesville Senior Center.

When you fill out your 30 Day Notice to Vacate in the office, a team member can answer any questions that you have about your final move out inspection, but you can always call the office at (573) 855-9304 and we would be happy to help

To move out of your rental, you need to come to the office and complete a "30 Day Notice to Vacate." This has to be completed in person, and it cannot be completed over the phone or digitally. At the time you complete the form, you will be able to schedule your final move out inspection and receive a list of cleaning standards and recommended vendors for your information.

If you have orders, bring a copy with you. You will need them if you are breaking your lease before your lease is up. 

It is strongly recommended that you fill out the notice at least 30 days before your intended move-out. This is because you will be responsible for paying rent 30 days after you fill out your notice. 

The best way to prepare for your move out inspection is to review your 30-Day Notice to Vacate and all forms that are attached.

If you are planning to self-clean the property, make sure you follow everything on the cleaning standards checklist. Any item missed on the checklist will be subject to a cleaning fee taken from your security deposit. If you are hiring a cleaning company, give them the cleaning standards checklist and ensure that they guarantee their work. At your inspection, have a receipt for their cleaning present and hand it to the inspector. Any items missed will be the responsibility of the cleaning company if they have guaranteed their work. If you need suggestions on a cleaning company, you can find them on your vendor list.

You are also responsible for getting the carpets professionally cleaned by a cleaner with a truck-mounted cleaning unit. The carpet cleaning must be finished at least 24 hours before the inspection to give it time to dry before the inspection. It is important to schedule the carpet cleaning as close to this time as possible so that the carpet does not get dirty again before the inspection.

Be sure to replace all non-functioning lights and smoke detector batteries, and replace all HVAC filters and refrigerator filters.

When you come in to give your notice to move out, you will receive the Walker Rental's Cleaning Standards checklist.

When you come into the office to fill out your 30 Day Notice to Vacate, you’ll receive a cleaning standards checklist. This outlines how the house is supposed to be cleaned for your final move out inspection. If you would like to clean the house yourself, be sure to follow the list line by line, making sure you don’t miss any.

Any items that are missed on your cleaning checklist will be subject to a cleaning fee being taken from your security deposit. Some of the most common places that tenants may miss are ceiling fans and fan blades, behind kitchen appliances like ovens and refrigerators, and replacing all burnt light bulbs.

You also have the option of hiring a professional cleaning company to take care of your cleaning for you. You are welcome to use whomever you’d like, but be sure that they guarantee their work, meaning that they will return to the property and clean anything they’ve missed. If your cleaner does not guarantee their work, anything they miss may be taken from your security deposit.

When you hire a cleaner, be sure to give them the cleaning checklist so they know what we expect. Also, make sure to provide a receipt of the cleaning at the inspection.

Since many cleaners will provide estimates for cleaning based on how much work they expect, you can often lower your cleaning bill if you clean as much as you can first, then hire a company to handle the rest. You may also be able to save some money by hiring a cleaning company that will clean your house and carpets at the same time.

Cleaning charges are the most common taken out of a tenant’s security deposit. If you take your time and perform a thorough clean, you can save lots of money. Also, if you ever have any questions about our cleaning standards or the move out process, be sure to reach out to our office at (573) 855-9304.

If you are wanting to move out of your property, you must provide a 30-Day Notice to Vacate in person at our office. We will provide a form for you to fill out. It is important to note that you may NOT break your lease unless you have military orders to move to a new duty station. These must be present with you when you come into the office to fill out your notice. It is strongly recommended that you fill out the Notice AT LEAST 30 days before your intended move-out. This is because you will be responsible for paying rent for 30 days after you fill out your Notice. At the time you fill it out, we will schedule a move-out inspection with you and you will receive a list of cleaning standards and recommended vendors for your information.

Yes. You will need to make sure that all smoke detectors have working batteries. Your HVAC filters need to be checked every 30 days and replaced as needed. If you property has a water softener, you are responsible to check and maintain the level of salt in the water softener. All non-working light bulbs must be replaced with working bulbs by your move-out inspection.

A routine inspection is an inspection requested by the homeowner to check on the status of their rental. It takes about 15-30 minutes to complete. The inspector will meet you at the property and walk through the home with you, taking pictures and notes about the condition of the property. Specific things that the inspector will be looking for are not limited to: any damages to the walls, flooring and ceilings; the condition of the exterior of the home (lawn care, siding and gutter damage); HVAC filters that have been replaced; and appropriate levels of water softener salt. The inspector will take photos of every room of the home to send to the homeowner and create and inspection report that the homeowner will look over.

You must get approval from the homeowner before having any pets in your rental. This includes animals that will only be there for a short amount of time. This also includes having friends over who bring their pets. Any damages that are inflicted on the property by an animal will be paid by the tenant and the tenant will be charged any corresponding pet fees.

You'll need to get the approval from the homeowner and pay the pet fee.

All animals on the property must receive approval from the homeowner. If you are interested in getting an animal, you must get approval and sign and fill out a pet addendum BEFORE you bring the pet home.

It is important to note that there can be NO ANIMALS on the property at any time without the consent of the homeowner. This includes pet-sitting for friends and family or having guests over that bring their pets. Any damages that are inflicted on the property by an animal will be paid by the tenant and the tenant will be charged any corresponding pet fees.

Rently is a self-showing service that makes it easy for potential tenants to view your vacant home after hours and on weekends.

*The wording below is taken directly from Rently’s informational website use.rently.com*

Rently is the premier electronic lockbox showing solution. Utilizing Rently’s lockbox showing solutions, renters can instantly and securely access properties at their convenience. This method, also referred to as Self-Service Showing, is becoming the industry norm, and potential renters are expecting this service more and more.

Rently uses Sentrilock Lockboxes as a shell, with a Banking-level encryption technology that pre-loads millions and millions of codes onto each box, and is able to determine if each code entered is the correct code for that date and time. These are Motorized lockboxes with a 5-year lithium ion battery, made in the USA, and covered by our Partnership Guarantee.

When a Property Manager uses Rently’s Smart Lockboxes, the goal is for Rently to do as much of the heavy lifting for you as they can, making sure we are able to focus our resources in a more effective way. We do this by allowing technology and automation to drive the process.

When a renter is interested in a property, they send us an inquiry, usually from one of the major listing sites (ie. Zillow, Realtor.com, Trulia, etc.). This is the first place Rently kicks in to make your life easier, turning every inbound lead into a chance to do a showing with a Push Marketing Autoresponder. Within second, the renter gets an email letting them know they are able to view the property at their own convenience and are prompted to sign up for Rently.

Rently verifies their smartphone, secures them with a valid credit card, then gives them instructions to go to the property. From the property, the renter is able to use the Lockbox Serial code to get a secure, 1-hour access code. The great thing about this part are the Live Alerts we get every time someone checks in at the property. We can literally sit and watch showings do themselves wherever we are.

Once the renter is done, they are prompted to check out, returning the key to the Smart Lockbox, verifying that they respected the property, and then they are asked for their feedback. This is a great way not only to keep in touch with how renters view your property, but also to know who is interested in pursuing an application and lease.

Concerns about damages? With over 4 million check-ins nationwide, Rently has never had a serious case of a renter using Rently to cause damage to a property. As you know, property management is often about mitigating risk and the reason you’d be nervous about security and liability is because you’ve probably heard horror stories.

For us, the best way to mitigate exposure is to get a renter in the property with a signed lease. That’s where Rently comes in. They use the same precautions as the Car Rental or Hotel industry, taking a valid credit card and verifying their smart phone so the renter is on the hook for any damage done during a self-showing. This means the system polices itself because your renters are looking to keep their credit intact, which means being responsible.

For more information about Rently and a list of their Frequently Asked Questions, head to use.rently.com/faqs/

You will be contacted when you tenant gives notice. The leasing team will begin showing the house to potential tenants. The inspectors will go out on the tenant's move out day and perform a final move-out inspection.

As soon as we have received your tenant's 30-Day Notice to Vacate, we will contact you and discuss what your next steps are. We will immediately begin searching for a new tenant for your property while your current tenant is in the process of moving out. We will be showing the home to prospective tenants within that 30 day window and coordinate with your current tenant when they are available to show the home.

If you choose, you have the option to change your rent price for prospective tenants. Also, if your current tenant is moving out before the last day of the month, their rent will be prorated, so you can expect to receive a rental payment that is less than usual.

It is important to note that when your tenant has their move out inspection, you will be sent a copy of their move out report. You will have 10 days to respond to anything that needs attention so that we can process the tenant's security deposit and coordinate repairs.

You will need to have a maintenance reserve set up with at least $500 in it. This is for emergencies and paying vendors immediately.

We require each homeowner to have a maintenance reserve with us of $500. If you would like to have more, that is possible too. If you are wanting to set aside a large amount of money, though, we recommend putting it in a separate savings account so that you have complete control over the funds. 

The $500 reserve is used to pay vendors when they complete work mid-month, rather than them having to wait for the rent to come in on the first. If your property needs emergency maintenance or the damage could get worse if left untreated, we will use up to $250 of the reserve to resolve the issue. 

If you would like to make a contribution to your maintenance reserve, you can ask the property manager to pull an amount from your rental income. Additionally, you can go to your owner portal and make an "owner contribution" at any time.

You will need to clean to standard, have the carpets professionally cleaned and schedule a move-out inspection.

Once you have determined a date that you will move out, we will schedule an inspection with you to walk through the home with our inspector. This inspection is performed for multiple reasons. First, we want to walk through the house with you so that you understand the process that you tenant will go through when they move out. Second, we will make note of any damages to the home so that the tenant is not wrongfully charged for damages to the home from before they took possession of the home.

It is important that once you have scheduled your move out, that you make every effort to keep with that date. If a tenant has secured your home, you will not be allowed to push your move out inspection back any further.

When you move out, you will need to clean the home and have the carpets professionally cleaned by a cleaner with a truck-mounted carpet cleaning unit. The home needs to be cleaned to the same standard that we expect of the tenants when they move out.

1. A potential tenant will schedule a time to tour the home with one of our leasing specialists. If you still live in the home, we will coordinate with you the best time for the showing. If you currently have a tenant in the process of moving out and we are showing the home, we will schedule directly with them.
2. The second step in our rental process is for the tenant to place a rental application on your home. We will process their application and act as a middle man between you and the potential tenant, negotiating rent and advising you on whether the tenant might be perceived as "high risk."
3. Once you accept the tenant, they will pay the security deposit (which our company will hold), as well as pet fees and their first month's rent.
4. If they do not move in on the first of the month, the tenant's rent will be prorated.

All maintenance requests must be submitted through the tenant portal. Be sure to include photos in your submission. After it is submitted, our maintenance coordinator will begin contacting the homeowner and a vendor, so you may not get a response from us immediately. You can expect to be contacted by the vendor directly for them to schedule a time to go out to the property.

If you return to your work order page and find that your work order has been edited or closed, and a new one has been opened, this simply means that the maintenance coordinator has reassigned your work order so that we can coordinate with the proper vendors.

Your tenant portal will be set up once your application is approved.

Once your application has been approved, we will send you a link to set up your tenant portal. If you do not remember your password, click here. If you do not remember which email is associated with the account, submit a request here.

You can pay your rent through the online tenant portal. You can set it up to pay with a credit card or a bank account, and can also set up auto payments.

You can pay your rent through the online tenant portal. You can set it up to pay with a credit card or a bank account, and can also set up auto payments.