Owner Frequently Asked Questions
What is the process for tenants looking to rent my home?
- A potential tenant will schedule a time to tour the home with one of our leasing specialists. If you still live in the home, we will coordinate with you the best time for the showing. If you currently have a tenant in the process of moving out and we are showing the home, we will schedule directly with them.
- The second step in our rental process is for the tenant to place a rental application on your home. We will process their application and act as a middleman between you and the potential tenant, negotiating rent and advising you on whether the tenant might be perceived as “high risk.”
- Once you accept the tenant, they will pay the security deposit (which our company will hold), as well as pet fees and their first month’s rent.
- If they do not move in on the first of the month, the tenant’s rent will be prorated.
When can I expect to see rent in my account?Your rental payment will be sent to you by the 10th of every month.
How do I prepare my house for renters?
Once you have determined a date that you will move out, we will schedule an inspection with you to walk through the home with our inspector. This inspection is performed for multiple reasons. First, we want to walk through the house with you so that you understand the process that your tenant will go through when they move out. Second, we will make note of any damages to the home so that the tenant is not wrongfully charged for damages to the home from before they took possession of the home.
It is important that once you have scheduled your move out, that you make every effort to keep with that date. If a tenant has secured your home, you will not be allowed to push your move out inspection back any further.
When you move out, you will need to clean the home and have the carpets professionally cleaned by cleaner with a truck-mounted carpet cleaning unit. The home needs to be cleaned to the same standard that we expect of the tenants when they move out.
Can I create a maintenance savings account with Walker Rentals?
We require each homeowner to have a maintenance reserve with us of $500. We cannot keep a reserve higher than that, but if you want to put aside more money than that for maintenance on your home, we recommend creating a savings account of your own to keep however much you deem necessary.
The $500 that you keep with us is only used with your permission. If your property needs emergency maintenance, we will automatically use up to $250 for any necessary repairs.
What can I expect now that my renter has indicated they are moving out?
As soon as we have received your tenant’s 30-Day Notice to Vacate, we will contact you and discuss what your next steps are. We will immediately begin searching for a new tenant for your property while your current tenant is in the process of moving out. We will be showing the home to prospective tenants within that 30 day window and coordinate with your current tenant when they are available to show the home.
If you choose, you have the option to change your rent price for prospective tenants. Also, if your current tenant is moving out before the last day of the month, their rent will be prorated, so you can expect to receive a rental payment that is less than usual.
It is important to note that when your tenant has their move out inspection, you will be sent a copy of their move out report. You will have 10 days to respond to anything that needs attention so that we can process the tenant’s security deposit and coordinate repairs.
Information about Rently
*The wording below is taken directly from Rently’s informational website use.rently.com*
Rently is the premier electronic lockbox showing solution. Utilizing Rently’s lockbox showing solutions, renters can instantly and securely access properties at their convenience. This method, also referred to as Self-Service Showing, is becoming the industry norm, and potential renters are expecting this service more and more.
Rently uses Sentrilock Lockboxes as a shell, with a Banking-level encryption technology that pre-loads millions and millions of codes onto each box, and is able to determine if each code entered is the correct code for that date and time. These are Motorized lockboxes with a 5-year lithium ion battery, made in the USA, and covered by our Partnership Guarantee.
When a Property Manager uses Rently’s Smart Lockboxes, the goal is for Rently to do as much of the heavy lifting for you as they can, making sure we are able to focus our resources in a more effective way. We do this by allowing technology and automation to drive the process.
When a renter is interested in a property, they send us an inquiry, usually from one of the major listing sites (ie. Zillow, Realtor.com, Trulia, etc.). This is the first place Rently kicks in to make your life easier, turning every inbound lead into a chance to do a showing with a Push Marketing Autoresponder. Within second, the renter gets an email letting them know they are able to view the property at their own convenience and are prompted to sign up for Rently.
Rently verifies their smartphone, secures them with a valid credit card, then gives them instructions to go to the property. From the property, the renter is able to use the Lockbox Serial code to get a secure, 1-hour access code. The great thing about this part are the Live Alerts we get every time someone checks in at the property. We can literally sit and watch showings do themselves wherever we are.
Once the renter is done, they are prompted to check out, returning the key to the Smart Lockbox, verifying that they respected the property, and then they are asked for their feedback. This is a great way not only to keep in touch with how renters view your property, but also to know who is interested in pursuing an application and lease.
Concerns about damages? With over 4 million check-ins nationwide, Rently has never had a serious case of a renter using Rently to cause damage to a property. As you know, property management is often about mitigating risk and the reason you’d be nervous about security and liability is because you’ve probably heard horror stories.
For us, the best way to mitigate exposure is to get a renter in the property with a signed lease. That’s where Rently comes in. They use the same precautions as the Car Rental or Hotel industry, taking a valid credit card and verifying their smart phone so the renter is on the hook for any damage done during a self-showing. This means the system polices itself because your renters are looking to keep their credit intact, which means being responsible.
For more information about Rently and a list of their Frequently Asked Questions, head to use.rently.com/faqs/
Our St. Robert, Fort Leonard Wood, and Waynesville, Missouri apartment management services include rent payment collection, property maintenance, advertising, and more. Our goal is to let owners enjoy the fruits of their property with as little hassle as possible. When we take over management, you can rest assured your property is in good hands. If you have further questions about our services, and how they can benefit you, please don't hesitate to give us a call today. One of our friendly representatives will happily provide you with any answers you require.